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Help & Contact

Contents
  1. Contact
  2. Delete your account
  3. Signing in and account
  4. Chats and calls
  5. Safety
  6. Data and privacy

Have a question, a problem or something to report? Write to support@nodbase.app. We reply as soon as we can, usually within a few days. We review reports about safety and abuse as soon as we can.

Contact

Delete your account

You can delete your Nodbase account yourself in the app at any time. It takes a few steps and cannot be undone.

How to do it in the app

  1. Open Nodbase and tap “You” in the bar at the bottom.
  2. Tap the gear icon (Settings).
  3. Tap “Account” and then “Delete Account”.
  4. If you like, export your network first (“Export network first”).
  5. Tap “Delete Account” and confirm with “Delete Account Permanently”.

Your account is deleted immediately, with everything attached to it: sign-in data, card, profiles, link and invitations, requests, connections, blocks, introductions, group memberships, your chat device with keys and push token, and waiting and scheduled messages. The server removes your pictures, videos and files shortly afterwards, usually within an hour. Then the app deletes everything on this iPhone: your network, your profile and your chat history. If you signed in with Apple, we also revoke the link to your Apple Account.

What stays

  • Messages that have already been delivered stay on the recipients’ devices.
  • Groups continue to exist for the other members.
  • Profile and group pictures of a community belong to the community and stay, even if you uploaded them.
  • Reports you made or that concern you are kept for up to 180 days after review, to protect others. After that they are no longer linked to your account.
  • What others noted about you in their own network is on their devices. They no longer see you as a connection.
  • Backups of the server may still contain deleted data for about a week (at most 8 days).
  • If your account was suspended, we keep a check value (hash) of your email address or Apple identifier until the suspension ends, for at most 12 months, so the suspension cannot be dodged with a new account.

I can no longer get into the app

Write to us from your account’s email address at support@nodbase.app with the subject “Delete account”. If you signed in with Apple, tell us the email address Apple forwards for you. We check that the request comes from you, delete the account within one month and confirm it to you.

You can also end Sign in with Apple for Nodbase in your iPhone’s settings (your name › Sign-In & Security › Sign in with Apple). That does not delete your account with us.

Signing in and account

I did not get a confirmation code.

Check your spam folder and make sure the email address is spelled correctly. A code is valid for one hour; after that you can request a new one in the app. Or sign in with Apple instead.

I forgot my password.

Tap “Forgot password?” when signing in. You get a code by email and use it to set a new password.

I have a new iPhone. Where is my data?

Your network and your chat history are stored encrypted only on your previous device. They are not in the iCloud backup, so nobody but you can get at them. Export your network beforehand as a CSV file (Settings › Data & Storage › Export Network). Your account, your card and your connections are back after you sign in on the new iPhone. Chats start empty there.

Chats and calls

Who can read my chats?

Only you and the people you write with. Chats are end-to-end encrypted. We cannot read them. Only if someone reports and attaches messages do we see exactly those.

Who can hear my calls?

Only the people in the call. Calls are end-to-end encrypted, in groups too. Our servers only pass on packets they cannot open. We record nothing and keep no call history on the server. More in the Privacy Policy.

Does the other person see my IP address?

No. Every call goes through our call server, including calls between two people. Your iPhone only talks to this server, so the other person never sees your IP address.

Safety

How do I report someone?

  • In a chat: tap the name at the top and then “… report”. Choose a reason, write what happened and decide whether to attach the latest messages.
  • Profiles, requests, introductions and groups: report them right where you see them, with “Report”.
  • By email: to support@nodbase.app, with what you are reporting, where to find it and why.

In case of immediate danger, call the police or emergency services right away.

How do I block someone?

In a chat, tap the name at the top and then “… block”. You are no longer connected afterwards, and the person can no longer write to you or send you requests. You can undo it under Settings › Privacy & Security › Blocked.

What happens after a report?

We review it ourselves, as soon as we can. The person reported does not learn who reported them. Depending on how serious it is, we remove content or suspend accounts. More in the Community Guidelines.

Data and privacy

Where is my network?

Only on your iPhone, encrypted. Contacts, notes and relationships never go to our server.

Where does Nodi compute?

Only on your iPhone. No text, no name and no answer leaves your device for it, and there is no AI service in the cloud. Nodi is an AI that runs only on your device. From iPhone 15 Pro (8 GB of memory) it answers freely; on older iPhones Nodi answers the most important questions with fixed answers.

If they have Nodbase, they see the profile you released for it, including pictures. Without the app, a page on nodbase.app opens that leads to the download; it shows nothing about you. You can withdraw a link for several or your bio link at any time (Share › Share Link › “Withdraw Link”). After that the old link opens nothing, and you get a new one right away.

How do I get information about my data?

You export your network yourself under Settings › Data & Storage › Export Network. For everything on our server, write to us from your account’s email address at support@nodbase.app. Everything else is in the Privacy Policy.