Troubleshooting

A call isn’t working

Nodbase calls work between people who are connected in Nodbase, in a one-to-one chat or in a group’s room.

You don’t see a call button

• The call and video call buttons are at the top of a one-to-one chat. Groups have a room instead.
• You must be connected. If the connection ends, the chat ends too.
• If it says Call not possible right now, you can use Ask for Their Number to ask for their phone number.

The call doesn’t go through

• The other person doesn’t accept calls: anyone can set Calls From to No One. Then nobody can call them in Nodbase.
• Blocked: people who are blocked can’t call or be called.
• No internet connection: check Wi-Fi or cellular.
• Chats are still connecting: wait a moment and try again.

The other person can’t hear you

Nodbase needs the microphone for calls. Allow it in iOS Settings under Nodbase › Microphone. If it’s off, the app shows Allow Microphone.

Your phone doesn’t ring

Under You › gear › Calls, check that Calls From is set to All Connections and that notifications are allowed. See I’m not getting notifications.

The room is full

A room holds at most 16 people. When it’s full, the app shows The Room Is Full.

Last checked: 11 November 2026