Troubleshooting

A link won’t open

For a Nodbase link to open in the app, Nodbase must be installed on the iPhone and you must be signed in.

On this page
  1. Check first
  2. Nodbase isn’t installed yet
  3. The link is no longer valid
  4. It’s your own card

Check first

  • Is Nodbase installed on this iPhone, and are you signed in?
  • Are you opening the link on your iPhone? Nodbase is only available for iPhone.

Nodbase isn’t installed yet

Then a page on nodbase.app opens in the browser. Get Nodbase, create your account and tap the link again. Just scan a QR code again.

Links don’t last forever. Depending on the kind, a link ends like this:

  • One-time link: valid for one person. After that it no longer opens. If nobody uses it, it ends after 30 days.
  • Link for several: valid for up to 30 people and 14 days.
  • Withdrawn: if the person has withdrawn their link, nobody can open it anymore.
  • Community link: a community’s code changes regularly, so an old link won’t last forever. If an admin renews the code, all old links stop working immediately.

Ask the person for a new link. If you’re together, it’s quicker with Hold Together or the QR code.

It’s your own card

If you open your own link, the app shows that it’s your own card. You can’t connect with yourself.

Last checked: 11 November 2026

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