Troubleshooting

Hold Together isn’t working

With Hold Together, your cards go directly from iPhone to iPhone. A few things need to be right for that.

On this page
  1. Check this on both iPhones
  2. iPhones without Ultra Wideband
  3. Nothing happens

Check this on both iPhones

  • Nodbase is installed and signed in. If the other person doesn’t have Nodbase, show them your QR code.
  • The app is open and in front, and the iPhone is unlocked.
  • The iPhones are very close together, just a few centimeters, for a short moment.
  • Local network is allowed. Nodbase asks the first time. If you declined, allow it in iOS Settings under Nodbase › Local Network.

iPhones without Ultra Wideband

If your iPhone can’t detect proximity, the other iPhone appears in a list. Tap Give there.

Nothing happens

If Nodbase doesn’t find an iPhone with Nodbase after a few seconds, it shows Doesn't the other person have Nodbase? Show them the QR code. Tap Show QR Code. See Share your card with a QR code.

Last checked: 11 November 2026

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